FAQs

Power

How to choose the ALK/LIT-09 (or RECH) switch position?

Power source Switch position
AA batteries
(6 or 8 depending on the camera)
ALK
12V
12V + AA batteries
(6 or 8 depending on the camera)
LIT-09* LIT-09 or RECH
(depending on the camera)
12V + LIT-09*
LIT-09 + Solar panel
(for camera compatible with solar panel)

* LIT-09 : Rechargeable lithium battery (sold separately (LIT-09) or with a charger (LIT-C-8))

Electricity power - Recommended for security purposes:

When using the electricity power, the Multi-Shot mode and the delay between photos are disabled as the camera starts instantly every time it detects motion. The temperature mode is also disabled.

Can I power my camera with rechargeable batteries?

The voltage of rechargeable batteries (AA = 1.2V) is lower than non-rechargeable batteries (AA = 1.5V). Rechargeable batteries are insufficient to power your SPYPOINT camera.

How to install the solar panel (SP-12V):

The solar panel maintains the charge the charge of your battery. So it is important to fully charge your lithium battery or your 12V battery before using it with the solar panel. For maximum performance, set at an angle of 45 degrees south.
With this positioning, the solar panel does not need to be moved each season.

What influences battery life?

  • Infrared LEDs consume a lot of energy. Batteries consume 10 times less during day time photos.
  • The VIDEO mode consumes more energy than the PHOTO mode.
  • Cold weather also influences the battery life. A 12 volt battery is the best for winter; lithium battery pack is also less affected by temperature than alkaline batteries.
  • The number of photos taken daily (day time and night time) influences battery life.

My camera doesn't power up:

  1. Try to power the camera with brand new alkaline batteries, a lithium battery pack (if applicable), a 12V external battery or any 12V power source to find out if the problem is caused by a weak power source.
  2. Make sure that you don't use NiMh rechargeable batteries (AA or C) because they can only supply 1.2V. Alkaline batteries supply 1.5V. A SPYPOINT camera needs at least 7V to work properly.
  3. If you can, measure your batteries’ voltage with a voltmeter. Over 1.35V is good.
  4. Make sure that the 2 LIT-09 lithium battery contacts are touching properly (top right and left). If not, gently pry the metal plate to make good contact.
  5. Make sure that the switch inside the battery compartment is set properly (for the cameras with this switch, or verify the option “LIT-09 charger” in your camera menu (if applicable). Refer to the “Power” section of your user’s manual or to the question “How to choose the ALK/LIT-09 (or RECH) switch position?” in this page.

The batteries only last a few days:

  1. Make sure you're not using NiMh batteries because they don't supply enough voltage.
  2. Make sure that the camera is not set to electricity mode with AA batteries, lithium battery pack or a 12V external battery. The electricity mode must only be used with a 12V AC/DC power supply because the camera always stays awake and continuously consumes energy.

Memory and viewing

Video demo: How to format my SD card.

I can't view my SPYPOINT photos with a digital camera:

Some digital cameras block all files that have not been created by a product from their manufacturer (Nikon, Canon, Kodak…). It is important to know that not all digital cameras are compatible with each other and it is possible that a digital camera can be compatible with one model and not the other. Here’s a little tip that can improve the chances of compatibility:

  1. Format the SD card with via the digital camera.
  2. Take a picture with it.
  3. Remove the card from the digital camera and place it in the SPYPOINT camera.
  4. Take pictures with the SPYPOINT camera.

You should be able to view your SPYPOINT pictures with your digital camera from now on. By formatting the card with the digital camera, it creates a directory to its name in which the SPYPOINT camera will be able to store its pictures and then the digital camera should be able to view them. This will not work with all digital cameras and if still doesn’t work after that, it means both cameras are simply not compatible.

My camera doesn't detect my SD card:

  1. The IR-A, IR-B, IR-C and FL-A models support SD cards with a capacity between 64Mb and 2 GB. SD cards with a capacity of over 2 GB (SDHC/SDXC) are not supported by these camera models.
  2. Blow compressed air into the SD card slot. Sometimes dirt or dust gets into the slots and keeps the pins from making good contact and blowing compressed air cleans the pins.

The screen shows an indication that the SD card is full of blocked:

(ex: FUL, Memory card full, disck full, LOC)

  1. Make sure that the SD card is not actually full or locked.
  2. Blow compressed air into the SD card slot. Sometimes dirt or dust gets into the slots and keeps the pins from making good contact and blowing compressed air cleans the pins.

Windows shows me a message saying "Drawing failed" when I'm trying to view my photos on the computer.

You have to update your camera's software with the last update available on our web site:
https://support.spypoint.com/EN/update.php

Menu/Configuration

Video demo: How to configure your trail cam (35 and 46 LEDs models)

Video demo: How to update my camera.

My camera no longer keeps the date and time:

Located inside the battery case, the CR2032 lithium button battery saves the time and date. To replace the battery:

For the 35/46 LEDs models:

  1. Turn off the camera and remove it from the housing.
  2. Using a flat screwdriver, push the tab to the right.
  3. While pushing the tab, remove the compartment of the camera.
  4. Replace the battery, the polarity must be respected (side + facing up).

For the "TINY" models:

  1. Turn off the camera and remove it from the housing.
  2. Using a flat screwdriver, push the tab to the left.
  3. While pushing the tab to the left, remove the compartment of the camera.
  4. Replace the battery, the polarity must be respected (side + facing up).

For the BLACKBOX-D/BLACKBOX-4G:

  1. Turn off the controller
  2. Loose the screw located behind the controller to remove the cover of the battery case.
  3. Loose the screw at the bottom of the battery case to access to the time battery.
  4. Using a flat screwdriver, push the battery upwards and lift to remove it from its holder.
  5. Replace the battery, the polarity must be respected (side + facing up).

For the "SMART" models:

  1. Turn off the camera and remove them out of the mounting bracket (if applicable).
  2. Loose the screw located behind the camera to remove the cover of the battery case.
  3. Using a Phillips screwdriver, loose the screw at the bottom of the battery case to access to the time battery.
  4. Using a flat screwdriver, push the battery upwards and lift to remove it from its holder.
  5. Replace the battery, the polarity must be respected (side + facing up).

Video demo: How to synchronize the TINY cameras with the BLACKBOX receiver

Recommended settings

The camera can be configured for usage in trails. This situation usually presents low activity level, fast subjects and a small number of photos is expected. These settings increase the chances of capturing animals that follow each other.

The camera can also be configured for usage at a feeder's site. This situation usually presents high activity level, slow subjects and a large number of photos is expected. These settings moderate the number of photos taken while capturing overall activity on feeder's site.

Here is a table showing the suggested setting for each situation

  Trail Feeder
Delay Instant/10 sec 5 min
Multi-shot 1 2-3

When these recommended settings are not adapted to the situation, battery life can be affected.

Photos/Videos

My camera seems to behave abnormally: (2012 and + models)

  1. Format the SD card or use a new SD card also formatted.
  2. Make sure that you have the latest update of the camera software.

My camera seems to behave abnormally: (2011 and - models)

  1. Connect your camera to a computer using the USB cable supplied with purchase.
  2. Locate the removable disk corresponding to your camera. A list of devices currently connected to your computer is available by clicking on the "Computer" icon, usually located on your desktop.
  3. Once you have identified the correct removable disk, right click on the removable disk icon and select the "Format ..." option in the menu.
  4. A new window appears, click the "Restore Default Settings" button and check the "Quick Format" box. Then press start to begin formatting the internal memory of your SPYPOINT camera. (This will completely erase the photos or videos contained in your camera.)
  5. When the dialog box "Format Complete" appears, click OK and disconnect your camera.
  6. If you use an SD card, follow the same procedure but by inserting the SD card into your SPYPOINT camera.

My camera doesn’t take any photos/videos:

  1. Detection problems can be the result of a bad installation. The optimal installation is as follows. About 3 feet from the ground or at the animal’s body height. We don’t recommend placing it lower or higher because legs, necks or heads don’t emit as much heat and it is more difficult to trigger the sensor. The camera should be installed between 25 and 35 feet from the targeted area, aiming parallel to the ground and the sensitivity dial at about ¾ of the way to the maximum. It is also best to aim the camera to the North to avoid back lighting and false detection. Backlighting will cause bad picture quality and if sunrays directly hit the optic lens, it can damage the CMOS sensor. The heat of the sunrays can also cause false detection when hitting the Fresnel lens in front of the PIR sensor.
    Lens which allows to extend the detection area and make the motion sensor more sensible.
  2. To make sure the camera is detecting correctly, place it in test mode and wave your hand in front of the sensor, the light on the front should blink every time the camera is triggered. If it does, then set the sensitivity dial at ¾ to the maximum and walk from side to side in front of the camera up to 50 feet away and again the light should blink every time the camera detects you.
  3. Make sure that your camera is not set to work only during the day or night (IR-A, IR-B, IR-C, PRO-X). Make sure that the operating schedule you programmed is correct (if applicable).

My camera takes black photos/videos:

  1. Verify the battery level.
  2. In a dark room, make sure the infrared LEDs are flashing during the photo or video (if applicable).

My camera takes photos/videos but there are no animals on them:

  1. Make sure that your camera is not programmed for Time Lapse mode. (for cameras with this option) The Time Lapse mode takes pictures at regular intervals so it is possible that you get pictures where there is nothing on them.
  2. Make sure that there is anything too close in front of the camera where you install it that could make it trigger like leaves, branches or tall grass heated by the sun and moved by the wind. In that case you would have to either remove the branches, leaves or tall grass that causes the false triggers or simply relocate your camera. Setting the sensitivity dial too high can also cause the camera to false trigger by picking up any small movement.
  3. Make sure the camera is not installed too close from where the animals pass. If the animal has the time to cross the field of view of the camera before it could take a picture, you will get a blank picture. Remember that the farther you are from the detection zone, the wider the field of view will be. We recommend installing the camera between 25 and 35 feet of the detection zone.

Video demo: How to install my trail cam?

Details of the motion detection system.

The diagrams below illustrate the active area of the motion detection system. Note that the detection system is sensitive to temperature differences, so an object at neutral temperature (eg branch) will not necessarily be detected by the camera.

Detection schema for SPYPOINT cameras

  •  : Detection Zone
  •  : Viewing field
  • 30° : Detection Angle
  • 40° : Viewing angle for LIVE and WiFi series cameras
  • 50° : Viewing angle for all cameras except TINY, LIVE and WiFi series cameras

Detection schema for TINY series cameras

  • s : Side sensors
  • c : Central sensor
  •  : Detection Zone
  •  : Viewing field
  • 30° : Detection angle of the central sensor
  • 40° : Viewing angle for TINY series cameras
  • 70° : Detection angle including both central and side sensors (2)

Other

Where to find the serial number of my camera:

  • FORCE : Under the camera
  • TINY : Under the camera
  • BLACKBOX-4G (TINY-4G) :
    SETTINGS menu -> INFO
  • Mini-LIVE / Mini-LIVE-4G / Mini-LIVE-4GV :
    SETTINGS menu -> GENERAL -> ABOUT THE DEVICE.
    *Note that the CELLULAR option (SETTINGS –> WIRELESS) must be set to “ON” in order for the serial number to appear.
  • LIVE / LIVE-3G / WiFi :
    At the bottom left side of the main menu of the camera
  • HAWK :
    In the battery case
  • SMART :
    Under the camera
  • IR-A / IR-B / IR-C :
    In the battery case
  • Other models:
    In the battery case

mySPYPOINT

mySPYPOINT

  • On mySPYPOINT.com, mouse over the interrogation signs to get more information about the associated element.
  • To change you SIM card number, your camera serial number or to delete a camera from your account, please contact SPYPOINT’s technical support team.